Real-time maintenance minimizes down time
Analysis of problems, recovery
Monitoring of system status, diagnosis
User maintenance support
Periodic analysis reports
for site visit
Problem resolved by remote maintenance alone!
Software, parameter setting and operation errors
Rapid on-site maintenance and recovery
using precise remote diagnosis
of daily logs
Daily log analysis
Reliable preventive maintenance
Creation of analysis reports
Full after-sales service network ensures more reliable system operation, helping
to build a stronger production base and greater peace of mind for customers
On-demand printing requires an ability to handle jobs with extremely short turnarounds. If
equipment is vulnerable to unexpected problems, these deadlines become difficult to meet and
more importantly, a company’s reputation can be badly damaged, with both sales and client
TRUST Network Service is a proprietary support program provided by SCREEN to
address these very real concerns. This program offers a full menu of services including
predictive diagnosis based on monitoring of normal equipment conditions, as well as regular
analytical and maintenance reports. If trouble does occur, it is also able to precisely identify the
area of malfunction.
In essence, TRUST Network Service is designed to minimize downtime and help build a
stable base for effective production.
TRUST Assist is a remote service used to perform protective maintenance
and if necessary, recovery of a system. If there is a problem, the SCREEN
Group’s specialized personnel perform a highly detailed and precise
analysis of the equipment status using the error logs, allowing them to
quickly classify the malfunction.
Problems with equipment software, parameter settings and
operations can usually be effectively resolved simply through remote
maintenance. Even when hardware malfunctions occur, SCREEN
technicians can gain an accurate understanding of the equipment status
using remote diagnosis, enabling them to make appropriate preparations
before visiting the site.
This advance knowledge helps them to quickly and reliably perform
repair work and thereby reduce downtime to an absolute minimum.
TRUST Dialog is a cloud-based service that provides individual clients with their own “page”.
Along with service manuals and videos introducing topics such as maintenance procedures, this
is where clients can receive reports analyzing the operational efficiency of their systems and the
latest maintenance data.
TRUST Guard is a service that allows SCREEN’s specialized personnel to precisely understand the
current condition of a system using log information and based on this, to reliably diagnose any
potential problems. It also enables them to identify the optimal replacement timings for periodic
maintenance parts and to create analytical reports that can be used for production and cost
Precise identification of errors minimizes downtime
Customers are updated with the latest maintenance information
Predictive diagnosis helps to identify potential problems