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Real-time maintenance minimizes down time

Remote maintenance

Analysis of problems, recovery

Monitoring of system status, diagnosis

User maintenance support

Periodic analysis reports

SCREEN

Customers

support staff

Maintenance

On-site analysis

Travel time

to site

Preparation for

site visit

by technician

Phone analysis

of problem

Problem

occurs!

System

recovery

Call

reception

Maintenance

On-site

analysis

Travel time

to site

Preparation

for site visit

by technician

Remote

diagnosis

Problem

occurs!

Call

reception

Previously

Problem resolved by remote maintenance alone!

Software, parameter setting and operation errors

Rapid on-site maintenance and recovery

using precise remote diagnosis

Downtime

Major reduction!

Extended downtime

System

recovery

Proactive

maintenance operations

Automatic transmission

of daily logs

SCREEN

support staff

Daily log analysis

Reliable preventive maintenance

Creation of analysis reports

SCREEN

support staff

Customers

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Maintenance

procedure videos

TRUST Guard

analysis reports

Service manuals

Client page

Full after-sales service network ensures more reliable system operation, helping

to build a stronger production base and greater peace of mind for customers

On-demand printing requires an ability to handle jobs with extremely short turnarounds. If

equipment is vulnerable to unexpected problems, these deadlines become difficult to meet and

more importantly, a company’s reputation can be badly damaged, with both sales and client

confidence suffering.

TRUST Network Service is a proprietary support program provided by SCREEN to

address these very real concerns. This program offers a full menu of services including

predictive diagnosis based on monitoring of normal equipment conditions, as well as regular

analytical and maintenance reports. If trouble does occur, it is also able to precisely identify the

area of malfunction.

In essence, TRUST Network Service is designed to minimize downtime and help build a

stable base for effective production.

TRUST Assist is a remote service used to perform protective maintenance

and if necessary, recovery of a system. If there is a problem, the SCREEN

Group’s specialized personnel perform a highly detailed and precise

analysis of the equipment status using the error logs, allowing them to

quickly classify the malfunction.

Problems with equipment software, parameter settings and

operations can usually be effectively resolved simply through remote

maintenance. Even when hardware malfunctions occur, SCREEN

technicians can gain an accurate understanding of the equipment status

using remote diagnosis, enabling them to make appropriate preparations

before visiting the site.

This advance knowledge helps them to quickly and reliably perform

repair work and thereby reduce downtime to an absolute minimum.

TRUST Dialog is a cloud-based service that provides individual clients with their own “page”.

Along with service manuals and videos introducing topics such as maintenance procedures, this

is where clients can receive reports analyzing the operational efficiency of their systems and the

latest maintenance data.

TRUST Guard is a service that allows SCREEN’s specialized personnel to precisely understand the

current condition of a system using log information and based on this, to reliably diagnose any

potential problems. It also enables them to identify the optimal replacement timings for periodic

maintenance parts and to create analytical reports that can be used for production and cost

management.

Precise identification of errors minimizes downtime

Customers are updated with the latest maintenance information

Predictive diagnosis helps to identify potential problems